Shipping Information
Shipping Methods
One Stone Goods offers free shipping on all orders over $175 in Canada. For all US orders, the shipping fee is a flat $27 USD via UPS.
We have the following shipping options available in Canada:
Standard - Delivery in 3 to 5 Business Days via Canada Post or UPS.
Express - Not offered outside of Alberta and BC. Order by Noon MST. Delivery in 1 to 2 Business Days via Canada Post or UPS after processing.
Please allow 2-4 business days for processing before a tracking number is issued for your order.
Please note we do not ship to PO boxes or freight forwarding addresses.
Shipping Tracking
You can track your order with the tracking information provided in your shipment notification e-mail.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact us at info@onestonegoods.com
Changing a Shipping Address
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Lost or Stolen Packages
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact us for assistance.
Please note, One Stone Goods is not liable for missing packages marked delivered. If you believe your package was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact us to investigate.