Frequently Asked Questions
FAQ
How can I contact customer service for assistance?
We're here to help! You can reach our friendly customer service team via email at info@onestonegoods.com. Our office hours are Monday to Friday, 9am to 5pm (MST). We strive to respond to all inquiries within 24 business hours.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices, ensuring sustainability and fair treatment throughout our supply chain.
Do you ensure the quality of your products?
We uphold stringent quality standards, partnering with skilled artisans and using premium materials to guarantee excellence in every item.
Do you offer discounts on bulk purchases?
Yes, we offer discounts for bulk orders. Please contact our customer service team for more information on bulk pricing and wholesale orders.
Shipping questions
How long does it take to receive my order?
We typically process orders within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen during checkout. You can expect a more accurate estimate at the time of purchase.
Returns questions
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please note that items must be in their original condition with tags attached.
You can view our return policy for more details