Contact
Got some questions you need answered? Fill out our contact form below.
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FAQ
How long does it take to receive my order?
We typically process orders within 1-2 business days. Shipping times vary depending on your location and the shipping method chosen during checkout. You can expect a more accurate estimate at the time of purchase.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please note that items must be in their original condition with tags attached. You can see full details on our Returns page.
How can I contact customer service for assistance?
We're here to help! You can reach our friendly customer service team via email at info@onestonegoods.com. Our office hours are Monday to Friday, 9 am to 5 pm (MST). We strive to respond to all inquiries within 24 business hours.